Experience Watchmaking & Jewelry Repair

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Job Description

The Watchmaker performs repairs and battery changes on quartz, mechanical, and automatic watches. Answers questions concerning job charges, job completion, pick-up dates, job complexity, etc. Assists in training Watch Repair Technician on watch repair and battery changes. Delegates responsibility and coaches to enhance watch knowledge.

 

Qualified Candidates should have:

  • Certified Watchmaker, preferred
  • 1-7 years of experience acceptable
  • Keen hand eye coordination
  • Attention for detail
  • Borsheims is willing to provide appropriate training

Responsibilites and Duties:

  • Receives merchandise for repair, adjustment, cleaning, etc. Communicates best option and repair price.
  • Examines watches for restrictions in design limitations; proceeds with repairs using techniques necessary to complete work.
  • Performs miscellaneous basic, intermediate, and advanced-level repairs on quartz, mechanical, and automatic watches. Removes and replaces movements, batteries, etc.; reconditions watches, and refinishes/polishes and repairs bracelets.
  • Maintains appropriate workflow and on-time repair dates as promised to customers.
  • Communicates with Customer Service Rep to ensure jobs are done by promised delivery date.
  • Communicates with manager regarding issues, concerns, and progress.
  • Answers questions concerning job charges, job completion, pick-up dates, job complexity, etc.
  • Sizes all types of karat and non-karat and platinum watch bands.
  • Discusses repair and warranty options with Factory Repair Watch Associate.
  • Assists in ordering parts and tools needed in order to complete customer’s requests.
  • Coordinates orders if possible with Watch Repair Technician to maximize efficiency and save shipping costs. Follows set budget guidelines for supplies.
  • Assists in training Watch Repair Technician on watch repair and battery changes. Delegates responsibility and coaches to enhance watch knowledge.
  • Evaluates and monitors all repair equipment, machines, tools, replacement parts and stock.
  • Follows proper procedures for maintaining, storing, and eliminating all chemical solutions associated with required work. Follows chemical and equipment safety procedures: SDS, etc.
  • Performs other related duties as requested

 

 

Essential Job Functions:

  • Ability to work assigned schedule on a regular basis.
  • Ability to communicate with customers, co-workers, and business contacts in a courteous and professional manner.
  • Ability to see well enough to read small print, identify merchandise, and read a computer screen and printout; with aid of minor magnification check quality of work on small parts or entire pieces of watch items.
  • Ability to hear and speak well enough to converse with others in person, via telephone and paging system.
  • Ability to move about the store from department to department, get behind narrow counter areas, and bend down or reach up into drawers/shelves.
  • Dexterity to write in small print, hold on to and use watchmaker tools, handle small watch parts while repairing, bend over and pick up dropped materials, operate a computer keyboard, and operate office equipment.
  • Stamina to sit for over eight hours and focus on small detailed work.
    Ability to work in a shop environment i.e. elevated noise, steamer, minor dust, etc.
  • Ability to lift and carry approximately 20 lbs.

 

 

Benefits:

  • Medical/Dental/Vision/Life Insurance
  • Flexible Spending Account
  • 401K
  • Regular Weekly Schedule
  • Closed on Sundays/No Late Nights
  • Incredible Employee Discount
  • Service Awards
  • Promote From Within

 

 

 

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