Our Customer Service center based in Southampton provides a full servicing operation to brands produced by the Swatch Group.
Here at Swatch Group (UK) Limited, we seek out committed and passionate watch technicians with a serious eye for quality to join us and play a pivotal part in our customers experience with the Swatch Group.
At Swatch Group (UK) Limited, employee training, development and progression is of paramount importance to us. You may have already completed some brand specific training, however if not, we will provide this to you alongside continuous development opportunities, for those that demonstrate commitment to us.
Job Description of Watch Technician
•Carry out required servicing on watches allocated to you, in accordance with specific standards, for example, partial services, exchange services etc. (if little to no experience, training will be provided)
•To organise and manage your allocations to ensure watches are serviced within required SLA’s
•Keep clear communication open between yourself, supervisor, the technical administration team and Technical Manager, of any potential delays in the workflow.
•Be prepared to undertake brand specific training and continuous development opportunities in order to increase knowledge and over time, develop into a watchmaker position.
Our success in delivering excellent service to our customers is driven by our core values, which are:
•Show empathy by listening and understanding
•Empower our colleagues
•Responsibility through ownership
•Value every customer and each other
•Inspire by always acting in a positive and pro-active way
•Communicate in a clear, concise and timely manner
•Expectations are met every time
•A strong interest in continuing and/or developing a long-term career within the watchmaking industry
•Impeccable attention to detail and ability to clearly follow and where needed, switch between detailed instructions
•Experience of working towards set targets within a service driven industry.
•A self-motivated individual who is able to maintain high standards of quality
•Accreditation from Swatch Group approved brand/s
•Brand training across all Swatch Group brands, with travel required to our Headquarters in London and Switzerland
•Potential progression to become a Watchmaker, should you attend and complete the British School of Watchmaking course, which the company will support you in your application.
•Continuous professional training and development i.e. NVQ’s, External training courses
•23 Days Annual Leave Entitlement, plus bank holidays
•Regular Social Events
•Company Pension Scheme
•Employee Assistance Scheme
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