About the job


The main purpose of the Cartier Boutique Watchmaker is to provide immediate service to clients entering the Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers Location or the RTC, without interruption, including all services and components. Cartier Boutique Watchmaker – Beverly Hiils, CA

Key Responsibilities

Diagnosis/ServicesEvaluation of products

  • Watches
  • Clocks
watch repair

Some Accessories where applicable Selection of Proper Services to be carried out by the Watchmaker according to Brand Policy to complete Diagnosis and perform services that include the following

  • Complete Service
  • Internal Service
  • Polishing Service (Where applicable)
  • Quick Service
  • Bracelet/Strap Service

These services will include the following types of calibers:

  • Quartz
  • Mechanical
  • Automatic
  • Chronographs
  • Complications
  • Perpetual Calendars
  • Tourbillions
  • High Jewelry

In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:


Previous services performed

  • Warranty
  • Sales
  • Intervention
  • Product History
  • Quality Conquest
  • Network Feedback
  • Conditions
  • Physical Condition
  • Case/Bracelet
  • Functionality
  • Water Resistance
  • Movement Tolerances


  • Amplitude
  • Beat error
  • Lower Working Limits
  • Consumption
  • Battery load

Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion

  • Boutique
  • RTC
  • Brand-Approved Vendors
  • Inter-Network Locations
  • Movement Exchange

Fitting of:

  • Dial
  • Hands
  • Stem

Case Assembly

  • Gluing
  • Component Fitting
  • Water Resistance
  • Watchmaking


  • Hairspring Adjustments
  • Escapement
  • Oiling
  • Tolerances
  • Theoretical Knowledge

CommunicationCommunicate in a professional and informative manner, diagnostic results to:

  • Boutique Personnel
  • Manager/Director
  • Sales Associates

CSR Clients when necessary Provide the Technical Supervisor/Director with feedback related to quality issues found with new and existing product during the repair processes

  • Components
  • Tools
  • Equipment
  • Maintenance
  • Participate in Maison Sponsored Events
  • Product Launches
  • VIP Events

TrainingsParticipate in Brand Trainings at the RTC

  • Routine Refreshers
  • Evolution
  • Calibers
  • Processes
  • Tolerances
  • Equipment/Tools
  • Brand Objectives and Policies

Education: Certification from an Accredited Watchmaking School

Required experience:

  • 2-5 Years of working with Luxury Watches/ Products
  • RTC Training Program

Technical skills / abilities:

  • Basic Calibers
  • Quartz
  • Mechanical
  • Automatic
  • Chronographs

Basic knowledge of Watch Complications

  • Perpetual Calendars
  • Tourbillions
  • High Jewelry

Personal skills:

  • Computer Skills
  • Knowledge of SAP
  • Ability to handle multiple tasks simultaneously is required.
  • Ability to work with a team in a fast-paced environment is required.
  • Strong organizational, interpersonal & communication skills


  • Richemont offers a generous compensation and benefits package for eligible employees
  • We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones
  • Our core benefits include medical, dental, and vision programs
  • Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members
  • The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match
  • Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off
  • Expected Salary Range: $80,000-$90,000
  • Salary will be negotiated based on relevant skills and experience




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