Job Title: Watchmaker

Reports to: Technical Director of Customer Service

Division: Customer Service


The Watchmaker is responsible for providing in-store watch maintenance, service and performing quality control checks on watches in a timely manner to satisfy the needs of our customers. The Watchmaker is also responsible for supporting Sales Professionals in the sale of a watch, ultimately enhancing the client experience.

watch repair


In-Store Watch Maintenance

· Service a watch completely.

· Clean cases and bracelets using the ultrasonic cleaner and where applicable the steam machine.

· Replacing pins and screws.

· Water Resistance Testing – test watches to ensure they are water resistant using the pressure test machine and advise if the watch passed or failed. Provide a copy of the printed results for the customer.

· Testing for rate deviation on mechanical watches using the timing machine.

· Battery Installation – selecting the correct size and voltage of battery for watch. Ensuring battery straps are secure and cleaning of the terminal.

· Using quartz analyzer to test voltage, rate and coil resistance.

· Conduct quality control on out-of-store repaired watches including appearance, proper hand alignment, water resistance documentation and final wipe down and wrap.

· Conducting quality control on same-day serviced watches including wipe and wrap. Advise Service/Sales Professionals if the watch requires additional servicing.

· Provide a final quality control check to ensure the watch has been repaired according to Tourneau standards. This includes:

§ Reviewing appearance, hand alignment, proper tension of setting and winding, calendar flip, oscillating weight, proper screw down of crown/tube, no exposed gaskets, final timing, water resistance documentation, checking clasp functions, spring bars and loose pins/screws, setting and winding positions as well as final wipe down and wrap.

· Support process for out-of-store watch repair

· Maintain equipment and tools in good working order.


· A demonstrated ability to learn on-the job.

· Willing to be hands-on and work with the team to get the job done.

· Must be able to work a flexible schedule throughout the week.

· A passion for watches.


· At least 5 years of work experience.

· Detail orientated with a mechanical aptitude.

· A basic understanding of watches is preferred.

Job Type: Full-time




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