Bench Jeweler

We are looking for a Bench Jeweler to join our talented staff of professionals in our growing estate jewelry department. As the Bench Jeweler, you will assess and intake Estate Jewelry product, not limited to but including karat gold/platinum and gem/diamond setting for fine repairs by demonstrating excellent skills and workmanship. You must also be well-spoken, able to communicate well with professional sales and support staff, as well as with customers, clients, and manager.

watch repair

Key Responsibilities and Requirements

•Inspects Estate Jewelry product submitted for repair and determines whether it is cost effective for quality repair
•Interacts with customers to facilitate special orders and custom designs, as needed
•Sets gemstones and diamonds: prong, bezel, channel, bead, rub and hammer
•Finishes, polishes, and sizes rings
•Resets and/or tightens gemstones/diamonds
•Performs soldering, gluing pearls, and rhodium plating
•Responsible for maintaining jeweler’s tools and equipment and for managing the workshop supplies, precious metal parts (findings), and stones needed to complete jobs
•Ensures that the image database is complete, accurate, and up-to-date by submitting pieces for image in a timely manner and in compliance with the department imaging criteria
•Must be customer service minded with a high standard for quality work
•Must be organized, detail-oriented, and be able to prioritize, meeting deadlines in a frequently fast-paced environment
•Must be able to work independently, collaborate with appropriate members of staff as needed and contribute as a member of our professional team
•Must be flexible and able to manage multiple tasks and priorities
•Must have strong English communication skills, both verbal and written
•Must be able to independently structure and organize regular working activities while maintaining an orderly and clean work area

Equipment and Tools

•Must demonstrate the ability to work quickly and precisely with a wide range of jewelry manufacturing tools, machines, and equipment necessary for precious metals assembly and restorations.
•Must have a required attention to safety and knowledge of the hazards associated with each chemical/tool/machine

Education and Other Specialized Skills

•Previous experience in a Bench Jeweler position required
•Must have a minimum of 3-5 years related experience in gem/jewelry repair, GIA graduate Jeweler preferred
•Knowledge of gemstone, diamonds, gem identification equipment, and Estate Jewelry
•AGS certified, JA certified, MJSA certified, Graduate Jeweler diploma (GIA) or Graduate Gemologist certificate (GIA) is strongly preferred but not required

If you feel you are the ideal candidate and have the qualifications we are looking for in any of the above positions, please email us a resume at: You may also mail a resume to:

Replacements, Ltd.
Attention: Human Resources
P.O. Box 26029
Greensboro, NC 27420-6029

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted.



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